Free Shipping on Orders Over $49!

Naturamarket.ca Shipping & Returns Policy

Shipping Area and Rates

 

NaturaMarket.ca ships only to Canadian Provinces and Territories. Shipping rates are calculated in real time in the checkout based on destination and weight of the package. International Shipping is not available at this time.

Free Shipping

Orders over $49 from Ontario, Quebec, Manitoba, British Columbia, Saskatchewan, Alberta are eligible for free shipping. Remote Areas are excluded from our free shipping program (list of Remote Areas can be found HERE)

Order Processing Times & Order Tracking

Once an order has been processed, we are not able to upgrade or change shipping methods. We are also unable to modify or cancel the items on your order once it has been confirmed.

Orders typically take 1-2 business days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships. You can also track your order in My Account.

Destination

Service Level

Delivery Speed

Greater Toronto Area

Ground: Canada Post Expedited

1-2 Business Days

All Provinces

Ground: Canada Post Expedited

2-4 Business Days

All Provinces

Ground: Canada Post Expedited

3-9 Business Days

Nunavut, Yukon & the North West Territories

Ground: Canada Post Expedited

8-16 Business Days

 

Sold Out or Discontinued Items

Occasionally an item sells out and we may need to cancel your order. If your order consists of multiple items we will contact you by email for your consent to ship your order without sold out items. Your credit card will not be charged for sold out or discontinued items.

Returns

We accept all returns within 15 days from shipping date. Returned products should be shipped to 3218 Wharton Way, Mississauga, Ontario L4X 2C1. NaturaMarket.ca will ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us.

NaturaMarket.ca doesn't accept returns of the following items:

· Open items

· Health and personal care items

· Grocery products

· Baby care products

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