Naturamarket.ca Shipping & Returns Policy

Shipping Area and Rates

NaturaMarket.ca ships only wihtin Canada and only to Canadian Provinces. Shipping rates are calculated in real time during checkout based on destination and weight of the package. International Shipping is not available at this time.

Free Shipping

Orders over $49 (before sales tax) are eligible for free shipping.  YT, NT, NU and Remote Areas are excluded from our free shipping program. We are sorry, we do not provide service to these areas at this moment. List of Remote Areas can be found HERE

Order Processing Times & Order Tracking

Once an order has been processed, we are unable to upgrade or change shipping methods. We are also unable to add a product, modify or cancel the items on your order once it has been confirmed.

Orders typically take 1-2 business days to process before they ship – excluding weekends and holidays. However, we do reserve 3 to 5 business days to ship your order in case any of the items are out of stock due to delayed shipments from our suppliers. You will receive an email confirmation with your order tracking number when your order ships. Please read the shipping notification email carefully. 

Note that delivery date is always an estimate only, delivery times may vary depending on your location, weather conditions and other factors. 

Destination

Service Level

Delivery Speed

ON, QC

Canada Post Expedited

Canada Post Express

1-2 Business Days 

1 Business Day 

All Provinces

Canada Post Expedited

Canada Post Express

Canada Post Regular

3-6 Business Days

2-3 Business Days 

4-9 Business Days

YT, NT, NU, Remote Areas 

No Service 

Your order may be cancelled due to high shipping costs 


It is a customer's responsibility to track the package and pick it up on time from the community box, at the door or Post Office, as Canada Post might deliver the package sooner than ETA and/or leave it at your door. Any spoilage of temperature sensitive products resulted due to prolonged pick up time will not be refunded. Products ordered and delivered to any remote location and affected by extreme weather conditions cannot be refunded.

Returned Parcels

If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the original shipping fees and any additional fees incurred to return the products to our warehouse (including return postage, handling).

- Incorrect / Incomplete / Undeliverable address
- No one available to accept the delivery
- Order refused by the customer for any reason including damaged product/products

Please do not reject the whole order if it contains a damaged item. It will be re-shipped or refuned. Should you reject the order, it will be refunded upon return only in the amount of its total less the return shipping fee. 

Damaged or Missing Products

Any product damages or missing items must be communicated to us within 24 hours after the parcel is delivered. Damaged product photos should be sent to info@naturamarket.ca. Please DO NOT DISPOSE of the damaged product before the matter is addressed. In some cases we may ask for a product to be shipped back and will provide you with a pre-paid return label. Note, that if the product is not available, we will not be able to offer a refund or re-ship it. 

Returns and Refunds 

We accept all returns within 15 days from shipping date. Returned products should be shipped to 7075 Edwards Blvd Unit 4, Mississauga, Ontario L5S 1Z2. NaturaMarket.ca will ONLY pay for a return label if a product arrived damaged or was shipped in error. Otherwise, the customer is responsible for the shipping costs. We recommend consulting with us prior to shipping back any products and getting a tracking code for your return so you can follow its arrival back to us. Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.

NaturaMarket.ca doesn't accept returns of the following items:

· Any opened items

· All grocery and food products

· Health and personal care items

· Baby care products

We guarantee that we will not ship any product with less than 30 days remaining before its best before date, with an exception of chips, puffs, cookies and crackers that will be shipped out with no less than 15 days remaining. 

Sold Out or Discontinued Items

Occasionally an item sells out or may be back ordered and we may need to issue a refund or cancel your order. Once your order is shipped, you will receive a Credit Memo confirming the refund. Thus, your credit card will not be charged for sold out or discontinued items. Note that we are not responsible to any out of stock items and cannot guarantee product availability on the website at all times. If an item comes back in stock after your order was placed and shipped we will not be able to honour any shipping fee refund requests.