Due to unprecedented volumes of orders our shipping times are delayed. Please see the updates below. We appreciate your patience!

 

Update on March 27, 2020: We are currently shipping orders received on March 24-25.

Update on March 25, 2020: We are currently shipping orders received on March 22.

Update on March 24, 2020: We are currently shipping orders received on March 20.

Natura Market will remain open. Our team is working around the clock, however, orders are still shipping with a slight delay. Stock is being replenished often, but we may occasionally run out of a product. All surfaces are being sanitized twice a day, air at the warehouse is refreshed and circulated intensively.

Update on March 23, 2020: We are currently shipping orders received on March 19. We are still experiencing high demand.

Update on March 21, 2020: We are currently shipping orders received on March 17. We are still experiencing high demand.

Update on March 18, 2020: Due to increasing volume of orders our shipping times are delayed by 3-4 days. Our team is doing their best to ship as many orders as they can. Thank you for your patience.

Update on March 16, 2020: Due to high volume of orders our shipping times are delayed by 2-3 days. Our warehouse team is working hard to ship the orders as soon as possible. We are also working closely with our distributors to replenish our depleted inventory.

 

March 13, 2020

To our Loyal Customers,


We want to take a moment and connect with our customers directly, as COVID-19 (also referred to as the coronavirus) continues to unfold. The health, safety, and well-being of our customers and employees is our #1 priority right now. We have been carefully watching the updates on COVID-19, and adjusting our processes to respond to the situation.

In addition to our current strict food handling safety procedures, we wanted to share how we are tightening up cleanliness and safety for your orders.

Here are some of the precautionary steps we have taken:

  • We have had in-house meetings about the situation with all of our staff, emphasizing the importance of personal hygiene and cleanliness during this time.
  • Employees packing your orders are wearing disposable gloves. All personnel and delivery drivers are being asked to wash their hands regularly (at least every 2 hours), as well as not touching their faces.
  • Employees are to notify us immediately before returning to work if they are returning from out of country, no matter the length of time outside of Canada. Employees are being monitored carefully, and instructed not to come in to work should they have any symptoms, even mild, and seek out testing immediately.
  • We’re increasing the frequency of regularly scheduled cleanings and sanitization of our warehouse, especially in highly trafficked / touched areas (door knobs, light switches, computers, lunch room area, etc.). Work stations in particular are being sanitized twice a day with rubbing alcohol and disinfectant wipes, with a key focus on highly-touched items (scanners, printers, tape dispensers, etc.)
  • We are carefully monitoring the situation and following guidance from the World Health Organization and other health authorities. We will continue to monitor the situation carefully as it unfolds, and adjust our processes accordingly.

During this time, due to the nature of our business, we have been experiencing significant increases in the number of orders placed. Due to this increase, there are possible delays. We are working hard to ship all orders as soon as possible.

We also wanted to take the time to thank you for your continued loyalty and support. Between our incredibly dedicated team working their hardest to get your orders out as quickly as possible, and our extremely loyal customers, we will continue to support each other and get through the situation one day at a time.

Stay safe!

NaturaMarket.ca Management Team