One of my items has arrived damaged / is missing! What do I do?

Please reach out to us immediately at info@naturamarket.ca. To speed things up, please also send us your order number, the name of the item in question, and a clear photo of the damages. Ensure that you do NOT dispose or consume any damaged products before the issue is resolved. We might ask you to send the product back to us for verification with a pre-paid return label.

In the case of missing items, we will review scanning / video records of the station in question, to verify if the item has been missed during packing. Please ensure that all damages or missing items are reported to us within 24 hours after delivery of the package. For more info about our policies please see Shipping & Returns.