Delivery Inquiries

What happens if I am not at home to receive my order?

The courier may safe-drop your package, or they will leave a slip indicating the post office / station to pick it up from. All orders should be collected ASAP.

Can I have my package left at the Post Office instead of delivered to my house?

Please create a Flex delivery account with Canada Post, and your parcels will be delivered to the postal office of your choice instead of your home. You can also select Do Not Safe Drop on your tracking number link, once the parcel ships, and it will be brought to the closest Canada Post location.

My order has not arrived, what should I do?

Please allow the courier up to 3 business days to deliver, as sometimes they mark off deliveries early in error. Please also check around your property for the parcel. If it has still not arrived, please contact our customer service at info@naturamarket.ca with your order number.

What if my order was returned to you?

Once the order arrives back, we will cancel the order, and process a refund onto your payment method, minus any courier shipping & service fees there and back, as well as restocking, handling fees in the warehouse, and the cost of any spoiled / damaged items.

I had this delivered to my work, can you make sure this is delivered within my business hours?

We are not able to tell the courier what exact time and date to deliver your package, so please ensure you deliver to an address that you have access to easily. If you are not present or business is closed, it may be safe dropped, or a slip left for collection.

Do you deliver to a PO Box?

Yes we do! Please ensure you select Canada Post at checkout, since FedEx does not deliver to PO boxes for us. Please collect the parcel ASAP upon delivery, to avoid spoilage of any goods, as this would not be covered in our Return Policy.

Can I request a delivery time so I can be home to receive my package?

We can’t control the exact time and date that the courier delivers. Please keep an eye on your tracking number, it will update with a delivery date once it is near your address! We do also offer a pickup option within the GTA!

My FedEx tracking number has been voided! What does this mean?

It was probably sent with the wrong courier, and a new label was made before shipping. Please contact customer support at info@naturamarket.ca for the updated shipping info!