What happens if I am not at home to receive my order?

The courier will either leave the order at your door (if the location is considered safe) or take back to the post office / depot and leave a pickup note for you. We have no control over their policies and how exactly your parcel will be handled, unfortunately. If you have a community mailbox, Canada Post will most likely leave your package there.

However, it is a customer's responsibility to collect their package timely to avoid lost, stolen or damaged by weather products. Please use the tracking number we will provide once your order ships to see the current status of your delivery.

Please, mind that only logged in users can submit questions