Shipping Inquiries

Who do you ship with?

We ship our orders with third party carriers that are efficient and quick. The choice of carrier depends on your location. Please contact us directly to inquire about the details.

How long does delivery take / When can I expect my order?

Your order leaves our warehouse within 1-2 business days (3-5 during busy seasons / if we are waiting on a shipment for your order). Once shipped, there are additional delivery times based on where you live.

How much does shipping cost?

We offer free shipping over $59, else for orders below, shipping fees are charged by the courier depending on location and weight of shipment. This will be charged during payment of the order.

Do you provide an Xpress shipping option?

Yes - kindly noting that this option has been removed during the ongoing events of COVID-19, while couriers have suspended delivery guarantees.

Do you ship to my Canadian Province or Territory?

We probably do! However please see our Shipping & Returns page for all of our policies and exceptions (link after clicking Read More).

My Tracking Number is not working, is it invalid / Can you send me a new tracking number?

It was probably just packed. Please give 24 - 28 hours for the parcel to be picked up and scanned into the initial depot, at which point you will see it begin to update!

Do you deliver to PO Boxes/Post Offices?

Yes, we use a carrier that can cooperate with Canada Post and your package can be dropped off at a Post Office to your PO Box. Simply indicate the correct shipping address at checkout.

I made a mistake on my shipping address, but my order is shipped, what do I do?

Please send your order number, as well as full and exact mailing address ASAP to info@naturamarket.ca, and our customer satisfaction team will advise and assist further.